Dry Clean Super Center in Keller, Texas

*Do not trust these people with your clothes* Every once in a while I will disregard the previous poor reviews of a company because I believe everyone deserves a chance to earn my business. Being minutes away from our new house and having seemingly old negative reviews, surely Dry Clean Super Center has changed is business practice given its appealing location. Boy, was I mistaken.. I dropped off two pairs of dress pants, a few dress shirts, and my custom tailed wedding jacket to by cleaned for an upcoming event. Upon drop off all was well and I was greeted with a smile and a quick registration for new customers, even a discount for my first time (now I know why they struggle to maintain clients). Again, everything seems okay until they have a hiccup and struggle to find all of my items during pickup four days later. I waited about 10 minutes and they brought out three bags in total. As I’m getting dressed I noticed the white shirt that was dry cleaned was not scrubbed in the underarms and collar as promised, no big deal I luckily have a backup. Pants look nice, socks, belt, tie looking sharp... then the overcoat. Hmm strange this feels funny. Oh wait.. that would be because it’s not the top to my suit! Black jacket, but not my top of the line custom tailored suit jacket that I wore one year ago on my wedding day. Wow, absolute anger that I trusted a company with this very significant and meaningful suit, and they lost and tried to replace mine with someone else’s. Luckily I also had a backup suit which wasn’t recently dry cleaned for the event. Once we got i to the car I heatedly called Dry Cleaning Super Center and was relieving informed that they had my jacket and it was still in “processing” or being worked on. No biggie. I let them know I would swap it out tomorrow. The next afternoon I showed up, handed over the old beater suit and they said they can’t find mine after just saying they had it 12 hours prior! What a nightmare. The GM meets me at the store and I helped him look in the back since they are an in-house cleaner and there is no sports coat to be found. The worst possible thing happened in that they gave away my jacket to someone else unknowingly as it didn’t have a tag, just like the one I picked up. They are still trying to find it and said it will be compensated for if it turns out lost but how disappointing is that. The coat I kissed the bride in is now sitting in someone else’s closet. Nice upgrade for them! Hopefully they have the decency to return it. Or a store employee could of taken it for them own purposes because they aren’t even aware if they gave it away or not. No closure. Please do yourself a favor and avoid the poor quality service.. go anywhere else other that Dry Clean Super Center. They don’t deserve yours or anyone else’s business

Little Shop of horror... Had 4 pairs of pants altered that originally had a 1” cuff return unclean with a 2” cuff. They’re supposed to make them look original and if any changes need to be made, a reputable tailor would call and ask. Brought in 9 shirts, was given 4 back. Tried to call for two days and number listed goes straight to voicemail.... which I left a voicemail and got no call in return. When I go in to pick up my butchered alterations, I have them check on my missing shirts... what do you know? 5 more shirts appear. Save your money and go somewhere else.