Fantastic Sams Cut & Color in Keller, Texas

I had my hair cut, styled, and colored yesterday. The cut and style were awesome. The stylist was very nice and took her time. I'm upset because I had told her in advance that I did not want my hair to come out orange. This has not happened to my hair in probably ten years. I always tell the stylist I have a red undertone and that usually ash blonde or ash light brown compliment my dark hair well along with a toner to keep the red out. I showed her a picture of what I wanted and she said she could definitely accomplish the look. I was not shown a sample hair swatch like usual, but I trusted that it would look like the picture. When finished, she kept telling me it was caramel and not orange. When cutting, she changed her mind and said it was too orange and put more toner on it. She said it looked much better and I tried to reassure myself that it did. I got home and looked in the mirror and it is bright orange. I look so ugly and I have meetings at my school district office next week. I am so embarrassed and they will not fix my hair. I called today and she said this is the best she can do and they cannot do anything else for me and the manager would say the same thing. She blamed your products and being out of stock on certain products on doing a poor job and said that if she could bring in her own it would look better. This makes me have low confidence that the right product was put in my hair. I didn't ask for a refund, just to fix what went wrong. I showed her a picture of what the stylist did to my hair at the same salon last year in one shot and less time. I feel like I wasted my day and money. Fantastic Sam's will probably lose my business as well after this. I have been using your services at various locations since the early 2000's.

Very friendly. The stylists really know what they're doing and take time to get it right. Plan to spend a little bit more time, especially for color services, because they will work others' haircuts in while you're under the dryer. I've always had a positive experience here.